If you are encountering technical issues, please ensure you have updated your app and cleared your cache and cookies. If your technical issues are still not resolved after the above troubleshooting steps, please contact WNBA Customer Support here.
When contacting Support please provide as much of the following information as applicable as it helps expedite the support process.
- Device (e.g. iPad, Samsung Galaxy S7)
- Operating system (e.g. Windows Vista, Mac OSX)
- Web browser (e.g. Google Chrome, IE11)
- Physical location (City / State / Country)
- Internet connection
- Network type (e.g. home, office, campus)
- Service provider (e.g. Comcast, Time Warner)
- Type of service (e.g. Cable modem, DSL/ADSL, mobile air card)
- Wired or wireless
- Bandwidth download speed, which you can find here. Change location to New York as a baseline
- Any error messages you are receiving
- Any videos or screenshots of the issue